What is the return policy?Updated a year ago

Unopened and unused products may be returned for orders shipped in the US within 30 days of the order’s delivery date for a refund. In the event of a return, refunds can only be processed back to the original payment method; shipping fees are non-refundable.

Orders shipping to Canada are not eligible for returns.

Return Terms and Conditions

• Products that have been opened are not eligible for a return, exchange, or store credit
• Orders outside of the 30-day return window are ineligible for a return, exchange, or store credit
• Shipping charges are non-refundable and are not refunded in the event of a return
• Refunds can only be processed back to the original payment method. In the event we're unable to refund back to the original form of payment due to a cancelled/expired credit card or closed bank account, store credit will be issued via Rewards Points that can be applied as discounts on future orders.
• For orders of 10 items or more, only 50% of the order may be returned if the items are unopened and unused with their original seals intact within 30 days of the order’s delivery date.
• Orders purchased with Buy One Get One offer (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible
• Special priced, sale items, digital guides, and accessories are final sale and are not eligible for exchange or return

If you need to start a return, click here.